IT NEWS NIGERIA:
In keeping with the Commission’s mandate of educating and protecting the Telecom Consumers of their rights, the Nigerian Communications Commission held the 92nd Edition of its Consumer Outreach Programme at Ikot Ekpene Town Hall, Ikot Ekpene, Akwa Ibom State on March 8th, 2018. The theme of the programme was “Information & Education as a Catalyst for Consumer Protection”.
NCC’s Deputy Director Consumer Affairs, Ismail Adedigba representing the Commission’s Director of Consumer Affairs Bureau, Abdullahi Maikano, at the event reiterated the Commission’s efforts and initiatives instituted to address the challenges of consumers such as the “622” toll free line dedicated to enable consumers to escalate unresolved matters earlier reported to their service providers. Adedigba also informed the audience about the “2442” Do-Not-Disturb (DND) short code that enables consumers to manage unsolicited messages they receive.
He also spoke on other Commission initiatives such as the Telecom Consumer Parliament (TCP) which is an interactive platform for consumers and service providers, aimed at providing solutions to consumer issues. Also speaking at the event was the NCC’s Head of Public Relations, Reuben Muoka, who informed the participants that studies from the World Health Organisation (WHO) have shown that there is no evidence to back the claims that masts or Base Transceiver Stations produce radiation that is harmful to human health.
The Event as usual ended with a question and answer session in order to gather consumers experiences to telecoms services as well as provide feedback on what needs attention and improvement to the regulator.