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9Mobile Engineers Battle Downtime as Subscribers Groan

9Mobile quality of service (QoS) has fallen short of subscribers’ expectations as the Telecommunications Company experienced service disruptions in parts of Lagos State.

 

Investigations indicate the network started showing signs of downtime late evening, Thursday, last week, in some parts of Island- Ajah, VGC, Victoria Island and on the Mainland- Oshodi, Okota and GRA (Ikeja) and Alausa,.

 

As a result, some 9Mobile subscribers, took to the social media to criticize the poor quality of service.

 

Atunbi John @atunbijohn wrote “9Mobile internet service is so awful. Poor service per excellence”.

 

@Mahabi87 “Dead #9Mobile (etisalat) I’m leaving, #mtn you have a new customer. I’m just waiting for Data to finish”.

 

@Donwiseobioha “9Mobile bad network issues, what is your experience”.

 

“@9Mobileng I’m tweeting this from my new @MTNNG sin because I couldn’t deal with no service for 3 days and it seems like y’all doing nothing@”, @Iam_thelmar tweets in response to 9Mobile’s TGIF teaser.

 

However, Seyi Osundedo, head of Public Relations at 9Mobile in a short message to Nigeria CommunicationsWeek affirmed the network had witnessed downtime.

 

Though Osundedo could neither disclose the cause nor the expected time of restoration of the full capacity, he acknowledged thus, “…There was downtime which our technical team are aware of and are working on resolve”. – CommunicationsWeek

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